Frequently Asked Questions

What are the benefits of domiciliary / home care?
Often decisions about our loved-one’s care are made in haste as a result of having to react to circumstances the family are suddenly faced with. As we know almost 3 in 4 people would rather spend their time in their own home when growing old, we believe it’s important to initiate a conversation sooner rather than later to help a more seamless introduction of care in the recipient’s life. Being prepared means having a choice and planning ahead. Identifying and addressing the care needs, providing a supportive solution before it’s needed is the best way to avoid this. We’re here to help you do that.

Why is home care good for my family?
Primarily, you want to maintain the strength of relationship that’s always been enjoyed. Time spent with your loved ones in their old age should be memorable and enjoyable, not resentful. Choosing a high quality, trusted home care provider removes a great deal of the stress surrounding long term decision-making for your loved ones and home care is the least expensive arrangement compared to care delivered in a residential setting.

Is home care the right thing for you to be considering?
There are a number of consideration about care for your family member that have perhaps led you to research it further, you may be: struggling to provide support yourself due to time, work, a lack of proximity to your loved one, or other pressures, you may prefer their time spent with you to be sociable, needing a break from the time you spend looking after their needs, concerned about the long term costs associated with residential care? If one or a number of these strike a chord, then home care may well be the right option for your family.

What types of care services do you offer?
We offer a wide range of care services that will be of valuable help to you and your wider family in looking after your loved-one. A full listing of how we can help can be found by visiting our ‘Services’.

Is home care more expensive than a residential care home?
The benefit you have in maintaining control on the costs for home care is to ensure the care plan is covering the bespoke requirements you have for your loved-one’s care. You can therefore decide the level of care and support you need rather than paying a care home provider to fund care which is shared across many individuals. When considering it in those terms, home care makes for a preferential investment than residential care.

How do I arrange care provision with Clarity Homecare?
Contact the friendly and helpful teams at one of our Clarity Homecare offices [use hyperlink to locations page] and we can arrange a complimentary consultation and review to visit you and discuss how Clarity Homecare can work for you. We are happy to visit you at the care recipient’s home and once we have decided on the best course of action and you’ve reviewed the care plan, we can take everything on from there.

What happens if I feel there needs to be amends made to the care package?
Having done this for over 26 years, we’re aware that people’s care needs very often change. We therefore understand that the care requirements may need reviewing from time to time. To support this, we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative.

Is there anything that Carers are unable to do?
Due to their medical nature, our Carers are not able to give injections or change sterile dressings. Please also bear in mind that we cannot carry out tasks which are likely to cause risk to either the care recipient or to our Carer. Tasks will be agreed with you in advance as part of the care plan. Any changes to the plan can be discussed with your local team.

Will the same Carer always be available to deliver the care plan?
This will largely be determined by the dependency the care recipient has and on how many care visits are planned each week to provide this support. Please be aware that we very rarely have just one care assistant assigned to a particular customer however we will aim to have well-matched Carers allocated to your loved-one. As you can appreciate, we must manage the time where the Carer may be away on holiday or unwell, however we do try to keep the number of your care assistants to an absolute minimum.

How can I be reassured about our security and that of our home?
Every member of our care teams has been through a rigorous vetting procedure before they start working with us including a DBS check. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.

How do I pay for my care?
This can vary depending on how where the source of the enquiry was received. Using the example of it being directly with yourself, then we will send you an invoice once a fortnight / month. If you wish to pay by standing order just let us know.
Please get in touch with your local office as the payment methods may vary.

How much do the services cost and can I get help with paying for them?
We will put together a detailed care plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants.

What safeguards do I have?
Clarity Homecare is registered with the local registration body in each country in which we operate. These bodies set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. These bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million).