Our proud history

Clarity Homecare have an ever-growing network of offices throughout the UK, with each office delivering a high-quality service to service users who are either privately funded, referred to us by Local Authorities or from the NHS.

Our senior management team have over 26 years’ experience in domiciliary care and have developed safe, stringent and robust policies and procedures to deliver large volumes of care safely, effectively and with quality at their core.

Our mission and vision

To ensure that all service users are treated with dignity and respect enabling them to keep their independence whilst ensuring they are always safe and cared for.

That our service user’s values and needs are the central focus of the care plan.

To treat every service user as if they were a family member

To be known as an equal opportunity’s employer recruiting carers from the local markets to support vulnerable adults within the community, ensuring social interaction is at the heart of our service delivery.

Our commitment

All our offices are regulated by the Care Quality Commission (CQC), who monitor and review our practices, procedures and gain feedback from both service users and carers ensuring our high standards are maintained.

CQC reports, when published, are made available on your local office website page.

  • We will work in conjunction with service users, their relatives and other social and healthcare agencies to understand the specific needs/requirements.
  • We will review the care plan at regular intervals ensuring any changing needs are met promptly.
  • We offer a 24-hour service which ensures we can respond immediately or where necessary, alert relevant agencies.
  • We will always obtain the service user’s consent (or their nominated individual if they do not have capacity) before disclosing any confidential data.
  • We will promote equal opportunities and offer ongoing training and support ensuring our entire workforce are kept up to date with current legislation.
  • Religious, cultural and ethnic backgrounds of all staff and service users alike will be respected at all times.
  • Continuity of carers and timeslot/s is afforded all service users returning from hospital regardless of ailment or injury.
  • We strive to extend the time and enhance the quality of life for our service users, enabling them to remain in their own home as long as is feasibly possible.

Follow our four step guide to getting the right care solution

What are the benefits of domiciliary / home care?

Often decisions about our loved-one’s care are made in haste as a result of having to react to circumstances the family are suddenly faced with. As we know almost 3 in 4 people would rather spend their time in their own home when growing old, we believe it’s important to initiate a conversation sooner rather than later to help a more seamless introduction of care in the recipient’s life. Being prepared means having a choice and planning ahead. Identifying and addressing the care needs, providing a supportive solution before it’s needed is the best way to avoid this. We’re here to help you do that.

Why is home care good for my family?

Primarily, you want to maintain the strength of a relationship that’s always been enjoyed. Time spent with your loved ones in their old age should be memorable and enjoyable, not resentful. Choosing a high quality, trusted home care provider removes a great deal of the stress surrounding long term decision-making for your loved ones and home care is the least expensive arrangement compared to care delivered in a residential setting.

Is home care the right thing for you to be considering?

There are a number of consideration about care for your family member that have perhaps led you to research it further, you may be: struggling to provide support yourself due to time, work, a lack of proximity to your loved one, or other pressures, you may prefer their time spent with you to be sociable, needing a break from the time you spend looking after their needs, concerned about the long term costs associated with residential care? If one or a number of these strike a chord, then home care may well be the right option for your family.

What types of care services do you offer?

We offer a wide range of care services that will be of valuable help to you and your wider family in looking after your loved-one. A full listing of how we can help can be found by visiting our ‘Services’.

Is home care more expensive than a residential care home?

The benefit you have in maintaining control on the costs for home care is to ensure the care plan is covering the bespoke requirements you have for your loved-one’s care. You can therefore decide the level of care and support you need rather than paying a care home provider to fund care which is shared across many individuals. When considering it in those terms, home care makes for a preferential investment than residential care.

How do I arrange care provision with Clarity Homecare?

Contact the friendly and helpful teams at one of our Clarity Homecare offices [use hyperlink to locations page] and we can arrange a complimentary consultation and review to visit you and discuss how Clarity Homecare can work for you. We are happy to visit you at the care recipient’s home and once we have decided on the best course of action and you’ve reviewed the care plan, we can take everything on from there.

What happens if I feel there needs to be amends made to the care package?

Having done this for over 26 years, we’re aware that people’s care needs very often change. We therefore understand that the care requirements may need reviewing from time to time. To support this, we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative.

Is there anything that Careers are unable to do?

Due to their medical nature, our Carers are not able to give injections or change sterile dressings. Please also bear in mind that we cannot carry out tasks which are likely to cause risk to either the care recipient or to our Carer. Tasks will be agreed with you in advance as part of the care plan. Any changes to the plan can be discussed with your local team

Will the same Career always be available to deliver the care plan?

This will largely be determined by the dependency the care recipient has and on how many care visits are planned each week to provide this support. Please be aware that we very rarely have just one care assistant assigned to a particular customer however we will aim to have well-matched Carers allocated to your loved-one. As you can appreciate, we must manage the time where the Carer may be away on holiday or unwell, however we do try to keep the number of your care assistants to an absolute minimum.

How can I be reassured about our security and that of our home?

Every member of our care teams has been through a rigorous vetting procedure before they start working with us including a DBS check. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.

How do I pay for my care?

This can vary depending on how where the source of the enquiry was received. Using the example of it being directly with yourself, then we will send you an invoice once a fortnight/month. If you wish to pay by standing order just let us know.
Please get in touch with your local office as the payment methods may vary.

How much do the services cost and can I get help with paying for them?

We will put together a detailed care plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants.

What safeguards do I have?

Clarity Homecare is registered with the local registration body in each country in which we operate. These bodies set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. These bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million).

Testimonials from our Branch Network

Read below what our clients have to say and learn more about what makes us the premier provider of in-home senior care.

Anna Care recipient's daughter, Bury

Very caring, nothing is too much trouble. Sibu always takes the time to listen and her team are a credit to her. Paulina thank you for going the extra mile with my dad yesterday, you were brilliant. Even the ambulance crew commented on how good you were. so a big Thank you. Anna x

Anna

Michael C. Care recipient's husband, Ashford

Our relationship with the carer who comes every morning is always on time to bathe and dress my wife is very good. Her manager and herself are always very helpful and can’t do enough for us. They are wonderful people and a credit to Clarity Homecare Ashford.

John D. Care recipient's wife, Ashford

Our family are so grateful for the considerate and patient care that our Mother receives from Clarity Homecare. Everyone that we have dealt with has been so efficient, any time we have had a question or concern it has been answered promptly and to our satisfaction.

Jennifer R. Caregiving daughter

My Mom’s primary caregiver is wonderful. The nurse is wonderful and the overall experience was awesome!

Frequently asked questions

What are the benefits of domiciliary / home care?

Often decisions about our loved-one’s care are made in haste as a result of having to react to circumstances the family are suddenly faced with. As we know almost 3 in 4 people would rather spend their time in their own home when growing old, we believe it’s important to initiate a conversation sooner rather than later to help a more seamless introduction of care in the recipient’s life. Being prepared means having a choice and planning ahead. Identifying and addressing the care needs, providing a supportive solution before it’s needed is the best way to avoid this. We’re here to help you do that.

Why is home care good for my family?

Primarily, you want to maintain the strength of a relationship that’s always been enjoyed. Time spent with your loved ones in their old age should be memorable and enjoyable, not resentful. Choosing a high quality, trusted home care provider removes a great deal of the stress surrounding long term decision-making for your loved ones and home care is the least expensive arrangement compared to care delivered in a residential setting.

Is home care the right thing for you to be considering?

There are a number of consideration about care for your family member that have perhaps led you to research it further, you may be: struggling to provide support yourself due to time, work, a lack of proximity to your loved one, or other pressures, you may prefer their time spent with you to be sociable, needing a break from the time you spend looking after their needs, concerned about the long term costs associated with residential care? If one or a number of these strike a chord, then home care may well be the right option for your family.

What types of care services do you offer?

We offer a wide range of care services that will be of valuable help to you and your wider family in looking after your loved-one. A full listing of how we can help can be found by visiting our ‘Services’.

Is home care more expensive than a residential care home?

The benefit you have in maintaining control on the costs for home care is to ensure the care plan is covering the bespoke requirements you have for your loved-one’s care. You can therefore decide the level of care and support you need rather than paying a care home provider to fund care which is shared across many individuals. When considering it in those terms, home care makes for a preferential investment than residential care.

How do I arrange care provision with Clarity Homecare?

Contact the friendly and helpful teams at one of our Clarity Homecare offices [use hyperlink to locations page] and we can arrange a complimentary consultation and review to visit you and discuss how Clarity Homecare can work for you. We are happy to visit you at the care recipient’s home and once we have decided on the best course of action and you’ve reviewed the care plan, we can take everything on from there.

What happens if I feel there needs to be amends made to the care package?

Having done this for over 26 years, we’re aware that people’s care needs very often change. We therefore understand that the care requirements may need reviewing from time to time. To support this, we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative.

Is there anything that Careers are unable to do?

Due to their medical nature, our Carers are not able to give injections or change sterile dressings. Please also bear in mind that we cannot carry out tasks which are likely to cause risk to either the care recipient or to our Carer. Tasks will be agreed with you in advance as part of the care plan. Any changes to the plan can be discussed with your local team

Will the same Career always be available to deliver the care plan?

This will largely be determined by the dependency the care recipient has and on how many care visits are planned each week to provide this support. Please be aware that we very rarely have just one care assistant assigned to a particular customer however we will aim to have well-matched Carers allocated to your loved-one. As you can appreciate, we must manage the time where the Carer may be away on holiday or unwell, however we do try to keep the number of your care assistants to an absolute minimum.

How can I be reassured about our security and that of our home?

Every member of our care teams has been through a rigorous vetting procedure before they start working with us including a DBS check. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.

How do I pay for my care?

This can vary depending on how where the source of the enquiry was received. Using the example of it being directly with yourself, then we will send you an invoice once a fortnight/month. If you wish to pay by standing order just let us know.
Please get in touch with your local office as the payment methods may vary.

How much do the services cost and can I get help with paying for them?

We will put together a detailed care plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants.

What safeguards do I have?

Clarity Homecare is registered with the local registration body in each country in which we operate. These bodies set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. These bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million).